How to Build User Manuals for an ERP System By Toko Bunga Surabaya 19112012

Enterprise resource planning is a complex software solution that allow businesses to store a wide variety of data and share information across all departments within a company and with external invested parties. When implementing an ERP, it is essential that the implementation team, end-users and trainers have access jam tangan memiliki garansi to information that guides them through the entire ERP: what purpose it has, what it does, what modules it contains and how to use it. This information is Ship chandler Indonesia contained in a user manual, one of the most basic essentials for any technology user. Difficulty: Challenging Instructions Things You'll Need Computer that can run the ERP Voice recorder Computer with a desktop publishing program (such as bunga papan surabaya Microsoft Word, OpenOffice or Adobe FrameMaker) Username or login name and password, if necessary, to access the real ERP (not a demonstration version) Suggest Edits 1)Educate yourself about ERPs: what they are, what system openerp surabaya they do, how they work and why businesses implement them. Take notes on the salient points or any information that may be important to incorporate into Genuine leather golf ski batting driving working dress glove manufacturer the user manual you are writing. 2)Attend meetings discussing the ERP jasa pengiriman barang ekspedisi development. Take notes on how the ERP works and any relevant information that will help you gear the ERP toward the end-users. 3)Develop an expertise in ERPs. Read flying fish roe any available documents (such as white papers) for the ERP you are documenting. (The marketing department will often have informative documents available.) Study the ERP development company's website to glean information. Read user manuals for other ERPs on the market. (Several user manuals for open-source ERPs are available online.) 4)Use the ERP on your computer. Write down detailed notes on how you perform different functions, any user tasks, what processes aren't intuitive or easy to just jump in and use, what modules are available with this specific ERP, how the ERP works, any questions you have for your subject matter experts and any problems you encounter while using the ERP. 5)Interview your SMEs, recording your interviews for later reference. Ask them the questions you formed and issues you encountered in Step 3. Discuss with them why this ERP is special (for instance, is it geared toward small businesses? Is it highly customizable?) and how it works. Meet with the ERP's different developers for five-minute demos for their individual portions of the ERP. Ask individuals involved with the ERP development for any notes or documents they have that would be useful for you to study. 6)Create a document plan, outlining when the ERP user manual is due and the purpose of the user manual (what information it needs to cover and for whom), the page count, a basic table of contents (don't forget to include any necessary appendixes or the index) and the milestones (for instance, when the first and second drafts need to be completed). Include your name on this document so others know who the technical writer is on this project. 7)Determine your budget for the user manual in cooperation with your manager. Decide what paper, binding, graphics and print you will use. This will largely be determined by your budget. Keep the end product's design in mind as you proceed. 8)Draft an outline of the user manual. This outline may include an introduction (where the user is provided information about the user manual's content and purpose and about the ERP in general), a summary of the ERP's core features, how to install the ERP, how to start using the ERP, how to configure the ERP for the user's needs, how to set preferences, how to work with passwords and user names, how to use the ERP's modules and how to navigate the ERP, 9)Write the first draft of the user guide, incorporating the information acquired from meetings, your use of the ERP, SME interviews, other documentation and demonstrations. Ensure you write to the needs of your audience--individuals who will use the ERP in their daily work lives. If you find you have any questions during the first draft writing process, you can place your questions for the reviewers (who will also be experts in the ERP) within the document. 10)Print out the first draft of your user manual. Read the first draft thoroughly, marking anything that needs to be changed, clarified, expanded or changed. Mark any spelling or grammatical errors and any inconsistencies. Rewrite the user manual to your findings. 11)Provide SMEs and your reviewers with a copy of the second draft of your user manual. Ask them to read the user manual and provide feedback as to its accuracy. Use the document to work with the ERP, as if you were a user, noting anything in the document that needs to be changed to ensure its usability. 12)Rewrite the user manual, incorporating any insights provided by the SMEs, the user manual's reviewers and your own testing. Ensure you have fixed any content errors or missing information, confirming with the SMEs that any changes are accurate. 13)Send the final draft to the printer for production.